Shipping policy
Shipping Policy
Effective Date: 2026
Welcome to PlatTiQue. Below is our shipping policy regarding order processing, delivery, and shipping terms.
Order Processing
Orders are processed within 2–5 business days (excluding weekends and holidays) after order confirmation.
You will receive a shipping confirmation email with tracking once your order has shipped.
During launches, collection drops, promotions, or holidays, processing times may be extended.
Domestic Shipping
We offer domestic shipping within the United States.
Estimated delivery times after shipment:
- Standard Shipping: 5–8 business days
- Expedited Shipping: 2–4 business days
- Priority Shipping: 1–3 business days (if available)
Delivery timelines are estimates and not guaranteed.
International Shipping
We may offer international shipping to select countries.
Customers are responsible for:
- Customs fees
- Duties
- Import taxes
- Additional delivery charges imposed by destination countries
PlatTiQue is not responsible for customs delays.
(If you're not ready for international yet, remove this section.)
Shipping Rates
Shipping rates are calculated at checkout based on:
- Order weight
- Destination
- Carrier rates
- Shipping method selected
Promotional free shipping offers, if available, apply only to qualifying orders.
Example:
- Free U.S. shipping on orders over $150
(Use a threshold that protects margin.)
Order Tracking
Once shipped, tracking information will be sent via email.
Please allow up to 48 hours for tracking to update.
Incorrect Shipping Addresses
Customers are responsible for entering the correct shipping address.
We are not responsible for orders shipped to incorrectly entered addresses.
If an order has not yet been processed, contact us immediately at support@plattique.com to request changes.
Lost, Stolen, or Delayed Packages
Once an order has been handed to the carrier, PlatTiQue is not responsible for:
- Lost packages
- Stolen packages
- Carrier delays
- Delivery exceptions
Customers should file claims directly with the shipping carrier when applicable.
(Important protection clause—keep it.)
Marked Delivered Packages
If tracking shows “Delivered” but you have not received your package:
- Check with neighbors/building management
- Contact your carrier
- File a carrier claim
PlatTiQue is not responsible for packages marked delivered.
Split Shipments
Orders containing multiple items may ship separately.
You will receive tracking updates for each shipment if applicable.
Preorders
Preorder items have separate shipping timelines listed on product pages.
If your order contains preorder and in-stock items, items may ship separately or together at our discretion.
Damaged Packages
If your order arrives damaged, contact us within 48 hours of delivery with photos at:
Contact
Shipping questions?